Running a small business is demanding and in today’s complicated economy and job market, having the right safeguards in place to keep workplaces safe, happy and sustainable is more important than ever before.
Attendees will walk away from this NSBW session with actionable ways to engage and retain their patrons as well as their team members.
Key takeaways include:
- How to build strong teams. You will hear best practices from lessons learned in building a highly engaged workforce.
- How to create a safe workplace to promote trust with employees and patrons. This includes a safety plan, training, and an understanding of claims processes.
- Understand how to evaluate your spending to know where you can save money. Did you know by shopping around for things like commercial insurance, you might actually be able to save thousands of dollars?
- How to up-level your customer service to delight and retain customers long term. Learn several best practices that can immediately help grow your business.
Meet Your Presenter: Dimitrius King
As Pie’s first chief claims officer, Dimitrius is responsible for leading and implementing the company’s claims strategy. Over the past 15 years, Dimitrius has held various strategic and claims leadership roles in both personal lines and commercial lines at Liberty Mutual and The Hartford.
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